1. Overview
Thank you . We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
2. Return Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Items must be returned within [number of days, e.g., 30 days] from the date of purchase.
3. Non-Returnable Items
Certain types of items are non-returnable, including:
- Gift cards
- Downloadable software products
- Personalized/customized items
4. Returns Process
To initiate a return, please follow these steps:
- Contact our customer support at [your contact email] within [number of days] of receiving the product.
- Provide your order number and a detailed reason for the return.
- Our customer support team will guide you through the return process and provide you with a return authorization, if applicable.
5. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect item shipped, defective product).
6. Refunds
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within [number of days, e.g., 5 business days].
7. Exchanges
If you need to exchange an item, please contact our customer support. Exchanges are subject to product availability.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.
